Return & Refund Policy

By accessing and using the Number Plate Guru service, you agree to be bound by these terms and conditions. We reserve the right to amend the price of registrations or to withdraw them from sale without prior notice, and any changes to these terms and conditions will be effective immediately. It is your responsibility to ensure that you have read and understood these terms and conditions before making a purchase.

• Cancellations within 1 hour of purchase through the designated process will receive a full refund.
• Cancellations beyond 1 hour will not be eligible for a full refund, as the cost of materials will be deducted from the refund amount.

The policy has a 14-day duration, and refunds or exchanges are not possible beyond this period unless the product is faulty or defective.

1. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
2. Certain items, including customized products such as number plates, are exempt from returns, except for defective products within the warranty period (if applicable).
3. A receipt or proof of purchase is required to initiate a return.
4. Partial refunds may be granted in certain situations, including:

• Items not in their original condition
• Damaged or missing parts not due to the company's error

It's essential to carefully review and understand these terms to ensure a smooth return process. If you have any questions or concerns, please don't hesitate to contact Number Plate Guru.

This policy is clear, reasonable, and transparent, ensuring customers are aware of the terms and conditions.

All returns need to be sent back to out store at

Number Plate Guru
Firs Lane Filling Station
unit 1 Leigh
WN7 4TT
contact us on 07438320910

Postage

Number Plate Guru, which outlines the following key points:

1. The customer is responsible for returning the product to the address provided by the company upon requesting a return.
2. The customer bears the cost of return postage, which is non-refundable.
3. If a refund is issued, the cost of return postage will be deducted from the refund amount.
4. It is recommended to use a trackable postage service or purchase postage insurance, as the company cannot guarantee receipt of the returned item.

This policy is clear and reasonable, ensuring customers are aware of their responsibilities and the potential costs associated with returning a product.

Delivery

1. Next-day delivery is offered for all orders.
2. Deliveries are made via Evri or DPD, and all orders are fully trackable, with a tracking number provided upon shipment.
3. The company has made efforts to keep delivery costs low, considering the unique shape of number plates.
4. To ensure same-day dispatch, orders must be placed before 10am, Monday to Friday.
5. Orders placed outside of these times will be dispatched on the next working day. This policy is clear and concise, providing customers with a reliable and efficient delivery process.